Ordering and shipping out:
We like to try to send out your order the day we receive it, we stop processing orders by 15:30. However the day your parcel is shipped is dependent on what you have ordered and where you are. Fresh chiles, made-to-order tortillas and hand-made sauces or chocolate can alter the shipping day, as well as your location. If you need your parcel by a certain day please email or phone us to discuss it, we will do our best to accommodate.
Shipping fresh products: tortillas and fresh chiles
Our tortillas are made-to-order on our tortilla machine daily and are a fresh product. For that reason we do not ship tortillas at the end of the week. This is because Parcel Force does not deliver on the weekend and there is no Royal Mail post on Sundays. We do not want the fresh products sitting in the post, un refrigerated over the weekend.
Our fresh chiles are picked Monday morning and arrive to us Tuesday ready for us to send out.
Last postal day for shipping fresh produce in the week for the UK:
- UK Zone 1 / Thursday
- UK Zone 2 & 3 / Wednesday
Last day for shipping fresh produce to Europe:
- Republic of Ireland / Tuesday
- Rest of Europe / Tuesday
If we receive your order after the last shipping day it will be sent out the following week.
How we ship:
The website will calculate the weight of your parcel; you must pick the correct zone or country when choosing shipping.
We use three services:
- Royal Mail 1st Class Post
This has variable tariffs for lighter parcels for both the UK and Europe; price is dependent on the parcel weight and country, delivery is with your normal post Monday to Saturday.
- Parcel 24 (UK service) and Euro Priority (European service)
This is a flat rate service for parcels up to 30kg, delivery is anytime between 8:30 – 5:30, Monday to Friday, someone must be in to sign for the parcel, so please use an address where someone will be in, they will not leave it on the door step. Price and delivery day is dependent on where you are taking delivery, see UK zones and countries below. Please note this is not a timed or guaranteed service.
You will receive an email telling you that your parcel has been sent. If your parcel is being sent by Parcel Force 24 or Euro Priority you will be emailed a tracking number so you can check on the progress of your delivery.
Your address is very important to getting your parcel to you on time, please make sure you include a house number and street name, plus a correct postal code. We cannot ship to PO boxes and remember that hospitals, universities and prisons are difficult to deliver to, there may be delays.
UK Zone 1 Mainland (excluding Highlands, Islands and Northern Ireland)
Royal Mail up to 1000g £3.50
Royal Mail up to 1500g £5.50
Parcel Force 24 up to 25kg £7.70
UK Zone 2 Highlands and Islands
Royal Mail up to 1000g £3.50
Royal Mail up to 1500g £5.50
Royal Mail up to 2000g £7.00
Royal Mail up to 4000g £9.00
Parcel Force 24 up to 25kg £15.40 (2-4 working days)
UK Zone 3 Northern Ireland/Isles of Man/ Isle of Scilly
Royal Mail up to 1000g £3.50
Royal Mail up to 2000g £7.00
Royal Mail up to 4000g £9.00
Parcel Force 24 up to 25kg £19.00 (2-4 working days)
Channel Islands
Royal Mail up to 1000g £3.50
Royal Mail up to 1500g £5.00
Euro Priority up to 25kg £8.50 (3-4 working days)
Republic of Ireland
Royal Mail up to 500g £5.00
Royal Mail up to 1000g £7.80
Royal Mail up to 1500g £10.00
Euro Priority up to 25kg £13.00 (3-4 working days)
Belgium/Luxembourg/Netherlands
Royal Mail up to 500g £5.00
Royal Mail up to 1000g £7.80
Euro Priority up to 25kg £11.00 (3-4 working days)
Denmark/France/Germany/Monaco
Royal Mail up to 500g £5.00
Royal Mail up to 1000g £7.80
Royal Mail up to 1500g £10.00
Euro Priority up to 25kg £14.50 (3-4 working days)
Italy/Portugal/Spain
Royal Mail up to 500g £5.00
Royal Mail up to 1000g £7.80
Royal Mail up to 1500g £10.00
Euro Priority up to 25kg £23.00 (3-4 working days)
Andorra/Austria/Czech Republic/Finland/Gibraltar/Greece/Hungary/Malta/Norway/Poland/Sweden/Switzerland
Royal Mail up to 500g £5.00
Royal Mail up to 1000g £7.80
Royal Mail up to 1500g £10.00
Euro Priority up to 25kg £33.00 (4-5 working days)
