Terms & conditions
Contract
By placing an order with us, it will have been deemed that you have read and accepted our terms and conditions.
If you are unhappy with any point of the terms and conditions, please call us before you order.
The terms and conditions are set out under UK law and will be heard in a British court, this does not affect
your legal rights.
A contract will exist between the 'Customer' and 'Cool Chile Company Ltd' for the sale of our goods only when an
order has been processed and payment has been taken.
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Prices
Prices and availability of products is subject to change without notice. Prices are shown in British Pounds Sterling
(£) and prices of products which incur VAT will be inclusive at the current rate of 20%.
We accept Visa, Delta, MasterCard and Switch.
Shipping will be added at the end of the transaction according to weight and where the parcel is being shipped to.
Please see our Delivery section on our website of details for rate of charges.
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Your right to cancel
If for any reason you wish to cancel your order, you may do so anytime before it is shipped. As we endeavor to ship orders the same day we receive them, you must act quickly to cancel. First call us and then follow up with an email to confirm your wish to cancel. We make the corn tortillas to order, so cancellation must be before production has started.
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Cooling off period
You have the right to change your mind and cancel the order within 7 days after receiving your goods. You must inform
us of your intention to cancel by email, letter or fax. The goods will need to be returned unopened for a refund, the return postage will be at the customers expense and we will refund on return. This does not apply to any perishable products such as corn tortillas or fresh chillies.
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Mistakes and damaged goods
If the wrong goods arrive or are broken or damaged, please notify us within 72 hours of receipt of the order.
We will replace or refund as you request.
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Privacy policy
We are committed to safe guarding the privacy of our customers. No customer details will be passed on to a third party.
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How to contact us
Cool Chile Company Ltd
1 Enterprise Way
London NW10 6UG
t: 0870 902 1145
Reg no: 3803476
VAT no: 766565583