Free Delivery on orders over £50

UK Mainland Only

Click & Collect Your Order

From Cool Chile HQ (NW10)

Europe Delivery Available

We deliver across Europe, check for prices

Delivery to the United Kingdom

Delivery Option Price Speed Features
Click & Collect
(from Cool Chile HQ)
Free Please allow 48 before collection, any questions please email: info@coolchile.co.uk 
  • Convenient for those living in London
Orders over £50
(Excluding Highlands and Islands and Tequila, Mezcal and Cheese)
Free Next working day, excluding bank holidays. 
  • Tracked
  • 1 Hour Time Slot
  • SMS alerts
  • Reschedule by text
  • Signature required
Royal Mail £3.12 2–3 working day delivery, including Saturdays. Please see our delivery and returns section for more details, excluding bank holidays.
Up to 2 kilos. 
  • No Signature required
DPD 24
(Excluding Highlands and Islands)
£4.95 Next working day delivery, (from date of dispatch, please note fresh products are not always sent the same day as we make to order).

Please see our delivery and returns section below for more details, excluding bank holidays. 
  • Tracked
  • 1 Hour Time Slot
  • SMS alerts
  • Reschedule by text
  • Signature required
Saturday Delivery
(Excluding Highlands and Islands)
£6.94 Delivered on Saturday, please see our delivery and returns section for more details, excluding bank holidays.  For all fresh products please ensure your order reaches us by 17.00 pm Wednesday.
  • Tracked
  • 1 Hour Time Slot
  • SMS alerts
  • Reschedule by text
  • Signature required
Saturday Delivery by 12:00
(Excluding Highlands and Islands)
£9.61 Delivered on Saturday before 12.00, please see our delivery and returns section for more details, excluding bank holidays. For all fresh products please ensure your order reaches us by 17.00 pm Wednesday.
  • Tracked
  • 1 Hour Time Slot
  • SMS alerts
  • Reschedule by text
  • Signature required
Sunday Delivery
(Excluding Highlands and Islands)
£6.94 Delivered on Sunday, please see our delivery and returns section for more details, excluding bank holidays. For all fresh products please ensure your order reaches us by 17.00 pm Wednesday.
  • Tracked
  • 1 Hour Time Slot
  • SMS alerts
  • Reschedule by text
  • Signature required
Sunday Delivery by 12:00
(Excluding Highlands and Islands)
£9.61 Delivered on Saturday before 12.00, please see our delivery and returns section for more details, excluding bank holidays. For all fresh products please ensure your order reaches us by 17.00 pm Wednesday.
  • Tracked
  • 1 Hour Time Slot
  • SMS alerts
  • Reschedule by text
  • Signature required
DPD Two Day
(Highlands and Islands, Northern Ireland, Isles of Man, Channel Islands)
£14.95 Delivered within two days, please see delivery and returns section below for more details, excluding bank holidays.  
  • Tracked
  • 1 Hour Time Slot
  • SMS alerts
  • Reschedule by text
  • Signature required



Delivery to Europe

Country Service Price Speed
Austria Euro Priority (DPD) £14.95 3 Days
Belgium Euro Priority (DPD) £11.75 2 Days
Czech Republic Euro Priority (DPD) £17.09 3 Days
Denmark Euro Priority (DPD) £14.95 2 Days
Finland Euro Priority (DPD) £25.63 4-5 Days
France Euro Priority (DPD) £11.75 2 Days
Germany Euro Priority (DPD) £11.75 2 Days
Hungary Euro Priority (DPD) £25.63 3-4 Days
Republic of Ireland


Euro 
Priority
(DPD)
£11.75 2-3 Days
Italy Euro Priority (DPD) £17.09 3-4 Days
Luxembourg Euro Priority (DPD) £11.75 2 Days
Netherlands Euro Priority (DPD) £11.75 2 Days
Slovakia Euro Priority (DPD) £17.09 3 Days
Slovenia Euro Priority (DPD) £25.63 3 Days
Spain Euro Priority (DPD) £17.09 3 Days
Sweden Euro Priority (DPD) £25.63 3-4 Days
Switzerland Euro Priority (DPD) £14.95 3 Days
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Slovakia, Slovenia, Spain, Sweden, Switzerland Royal Mail £5.50
(Up to 500g)

£8,15
(500g - 1kg)

£10.45
(1kg - 1.5kg)
3-5 Working Days

DELIVERY AND RETURNS

Important information for retail customers (please read before placing your order)

We try our best to ship your parcel within 2 working days of receipt of your order*  please note that we stop processing orders at 14:30hrs. All tortilla orders are processed until 17:00pm for the next working day. Additionally, the day your parcel is sent out is dependent on what you have ordered and where you are. Made-to-order tortillas, fresh chillies, cheese and handmade sauces or chocolate may alter the delivery date, as well as your location. Orders and deliveries will only be processed on working postal days, so please take this into consideration when ordering during a holiday period. If you need your parcel by a certain day, please email or phone us to discuss it and we’ll do our best to accommodate you.

An order cannot be split into more than one delivery. If an order contains an item we are expecting soon, we will wait for this item to arrive before we send the order out in total. 

*Please note we only ship Monday to Friday, any order received after this time will be carried over to Monday. 

Fresh products: Tortillas, fresh chillies and cheese

In general we ship out fresh products from Monday to Thursday, this is because it prevents the product sitting in the postal system over the weekend. However, your last postal day of the week will depend on where you are – please see below. If you order after your last postal date, we will send your order out the following week. If you need products by a certain date please email or phone us to discuss and we will do our best to accommodate you.

Our tortillas* are made fresh to order and are packed in a modified atmosphere in our factory. The remaining shelf life of your tortillas will be dependent on where they are being delivered.

Please see below for the remaining shelf life information:

Destination Shelf Life (number of days) 
Mainland (excluding Highlands, Islands & Northern Ireland)  7-9 
Highlands & Islands 5-7
Northern Ireland / Isles of Man / Isle of Scilly 5-7
Channel Island 5-6
Republic of Ireland 5-6
Austria 5-6
Czech Republic 4-5
Denmark 5-6
Finland 4-5
France 6-7
Germany 6-7
Hungary
4-5
Italy 5-6
Luxembourg 6-7
Netherlands 6-7
Slovakia 5-6
Slovenia 4-5
Spain 5-6
Sweden 4-5
Switzerland 5-6

* Please note that all tortillas need to be refrigerated on receipt. For more information on wholesale tortillas please email info@coolchile.co.uk.

Your right to cancel

If for any reason you wish to cancel your order, you may do so any time before it is shipped. (Unless you have ordered corn tortillas, which are made to order and which must therefore be cancelled before production has started.) As we endeavour to ship orders within 2 working days, you must act quickly to cancel. First call us and then follow up with an email to confirm your wish to cancel.

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Cooling off period

You have the right to change your mind and cancel the order within 7 days from the date on which you receive your goods. You must inform us of your intention to cancel by email, letter or fax. The goods will need to be returned unopened for a refund, the return postage will be at the customer's expense and we will refund on return. This does not apply to any perishable products such as corn tortillas, fresh chillies or cheese.

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Mistakes or damaged

If the wrong goods arrive or are broken or damaged, please notify us within 72 hours of receipt of the order. We will replace or refund as you request.

Faulty goods

If a product is faulty, we request that you provide the batch number, best before end date and if possible a photograph of the item within 72 hours of receipt of the order. This enables us to investigate the problem. We can offer you a refund or a replacement.