Free Delivery on orders over £50

UK Mainland Only

Click & Collect Your Order

From Cool Chile HQ (W3)

Europe Delivery Available

We deliver across Europe, check for prices

FAQs

Contacting Us

How can I contact the Cool Chile Co customer service team?

You can phone us between the hours of 9.00–17.50 Monday to Friday, or alternatively you can send us an email.

Telephone: 0208 969 5640

Email: info@coolchile.co.uk

Ordering

How do I create an account online?

Please click on the Login/Register tab on the homepage and you will be able to create an account.

What do I do if I have forgotten my password?

Click on the 'Forgotten your password?' link on the Login/Register page.

Can I order outside the UK?

Yes, we ship all over Europe.

What delivery options do you offer?

Check out our delivery page for more details.

What happens when you have placed your order?

You will receive an email confirming your purchase. A second email will then be sent confirming your delivery date. 

What is The Cool Chile Co Returns Policy and how do I return or exchange items purchased online?

Please see our delivery and returns page.

What do I do if my order is incorrect?

You can either contact us via the telephone between the hours of 9.00–17.30 Monday to Friday, alternatively you can send us an email and we will get back to you as soon as possible.

Telephone: 0208 969 5640

Email: info@coolchile.co.uk

Corn Tortillas and Fresh Products.

How quickly can I get your corn tortillas delivered?

Our tortillas are made to order, we try our best to ship them within two working days of receipt of your order. If you need your parcel by a certain day, please email or phone us to discuss it and we’ll do our best to accommodate you. More information can be found on our delivery and returns page.

Are your corn tortillas gluten free?

Yes, all our corn tortillas are naturally gluten free.

Do Cool Chile Co products contain GMO ingredients?

All Cool Chile products are made with GMO-free ingredients. 

What is the shelf life of your corn tortillas?

For UK Mainland orders, you will receive your tortillas with a 7–9 day shelf life, for all other areas please refer to our delivery and returns page.

Do I have to refrigerate your corn tortillas?

Yes, refrigerate corn tortillas on receipt. Once opened, wrap and consume by best before date. Our corn tortillas are packed in a protective atmosphere.

Can you freeze your corn tortillas?

Yes, our corn tortillas are suitable for freezing (freeze on day of purchase and consume within 1 month).

Are you corn tortillas suitable for vegan and vegetarian diets?

Yes!